Delivery Policy

 

UNITED KINGDOM

Urban Spark offers free delivery to all the UK.

We aim to deliver to you within 3-5 working days.

Delivery to Northern Ireland and the Highlands and Islands however will take longer to arrive. We aim to deliver products within seven working days to these areas

We aim to deliver all our products as soon as possible although on occasions with busy sale periods or bank holidays orders may take slightly longer to be delivered. If you have not received your delivery within 7 working days, please contact our Customer Services department.

Email: CustomerService@Urbanspark.co.uk

Tel: 01329 828128

OUTSIDE UNITED KINGDOM

Deliveries to outside of the UK can take up to 7 days and will have a standard postage charge of £2.00. We aim to deliver all our products as soon as possible although occasions with busy sale periods or bank holidays may mean orders take slightly longer to be delivered. If you have not received your delivery within 10 working days, please contact our Customer Services department.

Email: CustomerService@Urbanspark.co.uk

Tel: +44 (0)1329 828128

 

 

Returns Policy

 

Urban Spark would like to refund any items you are not completely happy with. If you are unhappy with any item please send it back to Urban Spark within 7 days from time of purchase.

Urban Spark UK Ltd
Returns Department
Premier House
7 Frater Gate Business Park
Aerodrome Road
Gosport
Hampshire
PO13 0GW

When sending back any items they must be accompanied by a completed returns form. A returns form can be printed from this website by clicking this returns form link

Goods being returned must be adequately packed, preferably in their original packaging.

In the interests of hygiene for our customers we do not offer refunds on pierced jewellery, unless they are of unsatisfactory quality. We are sorry for any inconvenience this may cause you.

For security reasons, we cannot accept this information via email.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point you can return the Products in accordance with this returns policy.

Although we will make every reasonable effort to ensure your Products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

This returns policy does not affect your statutory rights in respect of defective Products.

You can call Urban Spark Customer Services between 9am and 5pm (GMT/BST) on weekdays (excluding UK bank holidays) or alternatively e-mail our customer service team.

Email: Customerservice@urbanspark.co.uk

UK Customer tel: 01329 828128 (calls charged at national rate)

UK Customer fax: 01329 826644

 

 

Privacy Policy

 

Urban Spark UK Ltd Take great consideration with all customers Personal Information and keep all given information completely confidential.

We will only use stored information about you in accordance with our privacy policy. By using our site, you consent to such use.

When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order.

Where applicable we will ask your age for competitions, prize draws or newsletter sign ups and you can also provide us with telephone contact details. This information is optional.

We may obtain information about your usage of our Web site to help us develop and improve it further.

We may disclose your personal information to our service providers who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on the website.

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them. Please contact Customer Services.

Email: CustomerService@Urbanspark.co.uk

Urban Spark UK Ltd is a private limited company registered in the UK. Our company registration number is 6608596. Our registered office is Premier House, Frater Gate Business Park, Aerodrome Road, Gosport. PO13 0GW