Privacy Policy

Urban Spark Ltd ("Urban Spark", "we", "us") is committed to the lawful, fair and transparent handling of your personal data. This policy explains what we collect, how we use it, who we share it with, and the rights you have under UK data protection law.

Who we are

Urban Spark Ltd is the data controller responsible for your personal data. We are registered at 7 Park Road, Malton, North Yorkshire, United Kingdom, YO17 9DZ. If you have any questions about this policy or how we handle your data, contact us at dan@urbanspark.co.uk.

By accessing or using our website, products and services (together, the "Services"), you agree to this policy. If you do not agree with it, please do not use our Services. We may update this policy from time to time to reflect our practices and applicable law; your continued use after a change is taken as acceptance of it.

Information we collect

We collect information that you provide to us directly, for example when you book a call, sign up for the Sales Hustle newsletter, complete a form, buy a programme, or email us. This may include:

• Personal details such as your name, email address, phone number and business name.
• Information you choose to share with us in messages, forms, surveys or during programmes.
• Payment and transaction details when you purchase a programme (handled by our payment providers, not stored by us).

We also collect some information automatically as you use our website, such as details of your visit, the device and browser you use, and how you interact with our pages. This automatic information does not, on its own, identify you personally.

Cookies and analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. You can set your browser to refuse some or all cookies, though parts of the site may not work properly if you do. Where we use analytics or marketing tools, they may set their own cookies, governed by their own privacy policies.

How we use your information

We use your personal data to:

• Provide our Services and the products or information you request from us.
• Manage your booking, account or programme participation, including reminders and updates.
• Send you the Sales Hustle newsletter and relevant marketing, where you have agreed to receive it (you can unsubscribe at any time).
• Carry out our obligations and enforce our rights under any contract between us, including billing.
• Comply with our legal obligations.

Our lawful bases

Under the UK GDPR, we rely on one or more of the following lawful bases to process your data: your consent; the performance of a contract with you; our legitimate interests (where these are not overridden by your rights); and compliance with a legal obligation.

Who we share your information with

We do not sell your personal data. We may share it with:

• Trusted service providers who help us run our business, such as our website and funnel platform, payment processors, email and scheduling tools.
• Professional advisers where necessary, and any successor in the event of a business sale or reorganisation.
• Authorities or other parties where we are required to do so by law, or to protect our rights, property or safety.

We may also share aggregated or anonymised information that does not identify you.

International transfers and storage

Some of our service providers may store or process data outside the UK. Where they do, we take steps to ensure your data is protected to a standard consistent with UK data protection law.

How we protect and keep your data

We follow reasonable practices to protect your personal data against loss, misuse and unauthorised access. No transmission over the internet can be guaranteed as completely secure, so any transmission is at your own risk. We keep your data only for as long as needed for the purposes set out above, or as required by law, after which it is deleted or anonymised.

Your rights

Under UK data protection law you have the right to: access the personal data we hold about you; ask us to correct or delete it; restrict or object to our processing; request portability of your data; and withdraw consent at any time. To exercise any of these rights, contact us at dan@urbanspark.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Children

Our Services are not intended for children under 13, and we do not knowingly collect their personal data. If you believe we hold information about a child, please contact us and we will delete it.

Third-party links

Our website may link to third-party sites we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. Please review their own policies.