Refund Policy

Urban Spark Ltd is committed to your satisfaction. If you have purchased a programme, workshop or digital product from us and are not happy, you may be eligible for a refund or partial refund if you request it within 30 days of your original purchase date, subject to the terms below.

Digital products, programmes and subscriptions

To be eligible for a refund on a digital product, coaching programme or subscription:

1. Your request must be made in writing to dan@urbanspark.co.uk.
2. Your request must be made within 30 days of your original purchase date.

For ongoing or monthly subscriptions, you may cancel at any time to stop future payments. Cancelling stops further billing but does not automatically refund payments already taken, except as set out in this policy or required by law.

Workshops and live events

For in-person or live online workshops and events, refunds are available if requested in writing at least 7 days before the event date. Within 7 days of the event, your place can be transferred to a future date or to another person, but is non-refundable, as we will have committed time and resources to your attendance. Please contact us as early as possible and we will do our best to help.

Programme guarantees

Some of our programmes carry their own specific guarantees, which are set out clearly at the point of purchase and in the programme terms. Where a programme guarantee offers terms more generous than this policy, the programme guarantee applies. Please refer to the details provided with your specific programme.

Items marked non-refundable

Certain products and challenges may be marked as non-refundable at the point of purchase. Where this is the case, it will be stated clearly before you buy, and those items are not covered by the 30-day refund window above.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law. Please note that for digital content and services, your right to cancel may end once you have agreed to begin and the content or service has been accessed or started. This policy sits alongside, and does not reduce, your legal rights.

How to request a refund

Email dan@urbanspark.co.uk with your name, the product or programme purchased, and the reason for your request. We are committed to our customers, and even where a refund may not apply, we want to understand how we can put things right. We will respond and aim to resolve every request fairly and promptly.