​Refund Policy
Last modified: 04/05/2025

Introduction

"Urban Spark Ltd " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Urban Spark Ltd and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

1. Refund must be requested in writing by contacting dan@urbanspark.co.uk

2. Request of refund must be made within 30 days of the original purchase date

3. Hard goods must be returned to Urban Spark Ltd immediately, according to the instructions you will receive once contacting dan@urbanspark.co.uk as directed in step 1.

4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Urban Spark Ltd sole, reasonable discretion.


Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://www.urbanspark.co.uk/

• Item – Fire Up 5 Day VC Pitch Challenge

• Item - Fire Up 5 Day Pitch Perfect 1-2-1 Personalised Pitch


Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:

1. Refund must be requested in writing by contacting dan@urbanspark.co.uk

2. Request of refund must be made within 30 days of the original purchase date

Urban Spark Ltd is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Urban Spark Ltd at dan@urbanspark.co.uk for any questions related to our policy, or simply to let us know how we can help.


Urban Spark Ltd
7 Park Road, Malton
North Yorkshire, United Kingdom YO17 9DZ
dan@urbanspark.co.uk
07796142679
https://www.urbanspark.co.uk/

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